Empowering People. Strengthening Families. Building Communities.

Positive Behaviour Support (PBS) is an evidence-based framework for understanding why behaviour happens and building the skills, routines and environments that help a person communicate their needs and improve their quality of life.

No behaviour happens without reason. Behaviour is a form of communication — someone telling us they want something, or that they want to avoid something. We identify the reasons behind behaviour and respond with evidence-based strategies, teaching new skills and making changes to the person’s environment rather than focusing on the behaviour alone.

Our practitioners hold relevant qualifications in psychology, behavioural science, allied health, social work or education, alongside training in behaviour support practice.

All of our practitioners are registered with the NDIS and hold individual NDIS Practitioner IDs, meaning they have been assessed as suitable to deliver behaviour support under the NDIS Quality and Safeguards Commission framework.

Yes, with the approval of the school or service. We are regularly contacted by parents, carers and educators about behaviours that may be affecting a child’s learning and participation.

We work collaboratively with staff to develop practical strategies that reduce behaviours of concern, build skills and support participation in the classroom. We also support educators through consultation and capacity building.

Early Childhood Intervention (ECI) provides support to young children with developmental delays, disabilities or emerging support needs, helping them build skills, participate in everyday activities and reach their potential.

Our approach is child-centred and family-focused. We work alongside parents, carers and educators to build practical strategies into everyday routines at home, in early learning and in the community.

Just as our services are personalised and based on individual circumstances, so too are the fees. While we endeavour to be as accessible as possible to everyone, funding is the decision of the NDIS and that will adjust the self-funded component if applicable.

If you’re unsure about your own funding status, call us today and we can help direct you on how to find out, and what we can do for you within that.

Our wait times are reasonable and we endeavour to be available to people who need us, when they need us. Wait times vary by location and the type of support required.

Call us today if you’re unsure how to get started or would like to check current availability in your area.

You can arrange an appointment once you have made contact with us and, where relevant, received a referral. Availability varies by location and service type.

Contact our team and we will let you know current availability in your area and the next steps to get started.

This depends on your NDIS funding and the supports needed for your specific situation. Some participants are fully funded, while others are partially funded or self-funded.

We will work within your budget and funding limits to provide the best support we can.

Yes. Butter Fish Services® is a registered NDIS provider, and our Positive Behaviour Support Practitioners hold individual NDIS Practitioner IDs.

We operate under the NDIS Quality and Safeguards Commission framework and the NDIS Practice Standards.

As an Aboriginal-owned organisation, culture and connection are central to our practice. We recognise the importance of identity, family, community, Country, culture and belonging in achieving meaningful outcomes.

Our services are culturally safe, respectful, inclusive and responsive to each person’s unique experiences, strengths and aspirations — for Aboriginal and Torres Strait Islander people and for everyone we support.

Where restrictive practices are relevant, we work towards reducing and eliminating their use wherever possible.

Throughout that process, the person’s dignity, rights, safety and quality of life remain central to everything we do.

We support participants across nine areas of Australia: Newcastle and the Hunter, Sydney, Canberra, Melbourne, Brisbane, Adelaide, Perth, Darwin and Hobart.

In addition to in-person support at home, school and in the community, we offer virtual services across Australia, making our services accessible wherever you are.

Yes. We don’t want location to be a barrier to support. We are happy to arrange appointments at home, at school or early learning, or at a care facility.

Yes. Travel is charged in line with the NDIS Pricing Arrangements and Price Limits, which include provisions for travel based on location and remoteness.

Contact our team by phone or through the enquiry form on this page. We will talk through your situation, what support you are looking for and how your funding works.

From there we will explain the next steps, including any referral or assessment needed, and what to expect when we begin.