The latest news and updates from Butter Fish Services.


Welcome to Butter Fish Services News. Here you can read the latest news and updates from Butter Fish Services about NDIS and what's happening in the disability sector.

Outcome Focussed Supports, Change Is Here!

July 30, 2018

I first spoke about outcome focussed supports at a conference on NDIS in 2016. The idea of outcome focussed supports was still new. I can recall that many in the room didn’t like the idea, and felt that it was ok to keep doing as they have always done. It is a shame that somewhere along the line it…

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Because Of Her, We Can!

July 8, 2018

The theme for NAIDOC Week this year is “Because of Her, We Can”. It is about honouring the vital and instrumental role women play in our communities. This has led me to reflect on how important women have been in my life, on my journey to date. I have been very fortunate to grow up…

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Get Ready for the new NDIS Quality and Safeguard Commission

June 19, 2018

From 1 July 2018, the National Disability Insurance Scheme (NDIS) will have oversight by the newly established Quality and Safeguards Commission. The Commission will be responsible for enforcing rules that directly affect providers and how they deliver supports and services. Up till now, the National Disability Insurance Agency (NDIA), responsible for the administration of NDIS,…

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Reconciliation, A Different Conversation

May 28, 2018

This time, almost 20 years ago I was the Executive Officer for NSW Reconciliation, working for the Hon Linda Burney MP. At the time she was still the President of NSW AECG, and her political ambitions were only beginning to come clear, she taught me many lessons. I was young and maybe somewhat naive, believing…

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Review of NDIS by Productivity Commission

February 20, 2017

In January, the Australian Government announced a review into the sustainability and costs of the NDIS by the Productivity Commission. The $22 billion scheme that resulted from this is the biggest social policy reform since Medicare. The aim of the NDIS was to facilitate two things: To increase the economic participation of people with a…

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What is effective support work?

January 24, 2017

Effective support work includes planning activities that align with the client’s goals. Making sure that they challenge the client to help build their capacity. It’s about incremental progress, and small achievements. Yet unfortunately, far too many providers are still stuck in the old ways of support work. Provide more of a babysitting service rather than…

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What is Coordination of Supports?

January 5, 2017

​​According to, in 2016, Support Coordination ranked #4 in the ten most searched items by NDIS participants. Even the NDIS estimates that approximately 30-40% of plans generated every year will require support coordination. What is Coordination of Supports?  Coordination of Supports is about making your NDIS plan active and setting it up to work…

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